FAQ

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?

Our average shipping times are 7-12 days. Tracking numbers will be updated 2-4 days after your order has been Shipped. If you have not received a tracking number after 5 business days, please contact us at support@hqhomesupply.com


I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. In this instance we ask that you kindly send pictures of the defective product to support@hqhomesupply.com

We allow 30 days for product returns for a full refund however, the customer is responsible for shipping fees. Once we have received and inspected your return, we will promptly refund the full amount of your original purchase. Please Include your name and order number on returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty!

You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@hqhomesupply.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of an incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Because of this the average shipping time is between 7-12 business days.

I have a question that wasn't answered, can you please help?

Please send us an email to support@hqhomesupply.com and we will be happy to assist you in any way we can.
Because we receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly,

Thank You!